Engagement Models

How We Work With You

Flexible options designed around your needs. No long-term lock-ins. Predictable pricing. Real results.

Every organization is different. That's why we offer multiple ways to engage—from one-time projects to ongoing managed services. All remote, all expert-level, all tailored to your Apple environment.

Service Tiers

Choose the level of support that fits your needs

Basic

Reactive Support & Core Management

Essential Jamf Pro management with responsive support during business hours.

  • Device enrollment & inventory
  • Policy & patch management
  • Administrator support (9AM-5PM)
  • Next-business-day response

Ideal for: Small teams with straightforward needs

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Most Popular

Standard

Proactive Maintenance & Planning

Everything in Basic, plus proactive monitoring and strategic guidance.

  • Everything in Basic
  • Proactive maintenance & monitoring
  • Quarterly business reviews
  • Same-day response (within 12 hrs)
  • Security & compliance reporting

Ideal for: Growing organizations who want peace of mind

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Premium

Priority Coverage & Dedicated Resources

White-glove service with dedicated engineering resources and executive-level attention.

  • Everything in Standard
  • Extended hours support
  • Dedicated Jamf engineer
  • 4-hour response SLA
  • Quarterly security audits
  • Executive reviews

Ideal for: Organizations where Apple is mission-critical

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Engagement Options

Multiple ways to work together

Project-Based

One-time implementations, migrations, or specific initiatives with defined scope and timeline.

  • Jamf Pro deployment
  • MDM migration
  • Security hardening
  • Zero-touch setup

Fixed-price or hourly based on scope

Retainer Hours

Pre-purchased hours for ongoing support and projects. Use them as needed throughout the month or quarter.

  • Monthly support hours
  • Quarterly hour packs
  • Bulk hour discounts
  • Rollover options available

Discounted hourly rates

Managed Services

Ongoing per-device management with included support hours. We become your Apple IT team.

  • Per-device monthly pricing
  • Included support hours
  • Proactive monitoring
  • Patch management

Per-device monthly subscription

Per-Device Managed Services

Simple, predictable pricing that scales with your fleet

Basic

1-50 devices

  • Core enrollment & inventory
  • Patching & updates
  • Email & chat support
  • 5 included hours/month

Standard

51-200 devices

  • Everything in Basic
  • Policy reviews
  • 12-hour SLA
  • 8 included hours/month

Premium

201+ devices

  • Everything in Standard
  • Extended hours support
  • Quarterly reviews
  • 12 included hours/month

Volume discounts available for larger fleets. Contact us for custom pricing.

Add-On Services

End-User Helpdesk

Direct support for your employees—not just your IT team

Jamf Health Check

Deep audit of your Jamf environment with optimization recommendations

Training

Remote training sessions for your IT team on Jamf administration

Compliance Reporting

Monthly or quarterly compliance and audit reports

Priority SLA Upgrade

Faster response times and direct escalation path

Custom Development

Scripts, integrations, and workflow automation

Getting Started

1

Discovery Call

We learn about your environment, challenges, and goals. No pressure, just conversation.

2

Custom Proposal

We build a tailored engagement plan with clear scope, timeline, and investment.

3

Pilot or Kickoff

For larger engagements, we start with a pilot. Otherwise, we hit the ground running.

4

Ongoing Partnership

Regular check-ins, reporting, and optimization. We're in this together.

Our Commitments

Response Time Guarantee

We hit our SLAs or you get credit. Simple as that.

30-Day Satisfaction

Not happy with onboarding? Full refund of setup fees within 30 days.

No Long-Term Lock-In

Month-to-month available. We earn your business every month.

Transparent Pricing

No hidden fees. No surprise bills. You know exactly what you're paying for.

Special Programs

Nonprofit & Education

20% off standard pricing. Setup fees waived. One free training session per year.

Referral Program

Refer a client, get a month of free service. Enterprise referrals receive custom incentives.

Let's Talk About Your Needs

Every conversation starts with understanding your environment. No sales pitch—just honest advice.

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